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Infra Tech Support Practitioner

multiple locations +view all Job No. atcp-1098123-s374782 Full-time
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Job Description

Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Qualifications

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware and software issues, implementing technology at the operating system-level, and ensuring smooth operation of server and network areas. Roles & Responsibilities: - Provide technical support and maintenance for production and development systems and software products, both remotely and onsite. - Troubleshoot and resolve hardware and software issues, ensuring the smooth operation of server and network areas. - Implement technology at the operating system-level across all server and network areas. - Collaborate with cross-functional teams to ensure the successful implementation and support of software solutions from various vendors. - Perform L1 and L2 troubleshooting for basic and intermediate level issues. Professional & Technical Skills: - Required Skill: Proficiency in Server Operating Systems x86. - Additional Must To Have Skills: • Japanese language skill (JP Native or JLPT N1) • Linux/Windows server operation experience. • Strong interest for L2 team career at Cloud First organization. - Experience in troubleshooting and resolving hardware and software issues. - Knowledge of implementing technology at the operating system-level. - Familiarity with software solutions from various vendors. - Experience in performing L1 and L2 troubleshooting. Additional Information: - Basic AWS/Azure infrastructure knowledge. - Server build experience. - The candidate should have 1 year of experience in Server Operating Systems x86. - The ideal candidate will possess a strong educational background in Information Technology Operations or a related field. - This position is based in Cebu. Minimum 1 year(s) of experience is required

Locations

Cebu City, Quezon City

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

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