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Infra Tech Support Practitioner
Cebu City
Job No. atcp-1096975-s373583
Full-time
Job Description
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Qualifications
Summary:
As an Application Support Engineer, you will be responsible for providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues to ensure the smooth operation of applications and systems.
Roles & Responsibilities:
- Expected to build Knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide technical support to end-users and resolve application-related issues.
- Monitor and maintain the performance of infrastructure systems.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Document troubleshooting steps and solutions for future reference.
- Implement and maintain monitoring tools for infrastructure systems.
- Conduct regular system audits to ensure compliance with security standards.
Professional & Technical Skills:
- Required Skill: Expert proficiency in Infrastructure Monitoring
- Additional Must To Have Skills: Proficiency in Japanese Language
- Strong understanding of server operating systems x86
- Experience in troubleshooting and resolving technical issues
- Knowledge of ITIL framework and best practices
- Excellent communication and interpersonal skills
Additional Information:
- The candidate should have less than 1 year of experience in Infrastructure Monitoring.
- This position is based at our Cebu office.
Minimum less than 1 year(s) of experience is required