Infrastructure Service Management

Infrastructure Service Management

Who we are:

Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.​

The work:

• As an Infrastructure Service Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
  
  Roles & Responsibilities:
  - Lead and oversee the delivery of assigned programs, projects, or contracted services, ensuring the achievement of business and technology outcomes.
  - Utilize standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
  - Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
  - Identify and mitigate risks, issues, and dependencies, implementing appropriate mitigation strategies.
  - Monitor and report on project progress, providing regular updates to stakeholders and senior management.

Here’s what you’ll need:

• (SAMPLE): Bachelor's Degree in Information Technology, Computer Science, or other related fields.
• Professional & Technical Skills:
  - Required Skill: Strong expertise in Infrastructure Service Management.
  - Additional Must To Have Skills: Experience in Infrastructure Service Incident Management.
  - Strong understanding of project management methodologies and best practices.
  - Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  - Proven track record of successfully delivering programs, projects, or contracted services on time and within budget.
  
  Additional Information:
  - The candidate should have 2 years of experience in Infrastructure Service Management.
  - The ideal candidate will possess a strong educational background in program, project, or service management, along with a proven track record of delivering successful outcomes.
  - This position is based in Manila.

What’s in it for you?

• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
• <Value Added Proposition on specific position/skill>

What we believe

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities.  Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.