Application Tech Support Practitioner

Summary:
As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve providing quality support, utilizing exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately define client issues and design resolutions based on your deep product knowledge.

Roles & Responsibilities:
- Serve as the primary point of contact for clients, addressing their system or application issues with prompt and effective solutions.
- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.
- Collaborate with cross-functional teams to ensure the smooth operation of our world-class systems.
- Provide ongoing support and maintenance for systems or applications, ensuring their optimal performance and functionality.

Professional & Technical Skills:
- Required Skill: Proficiency in Service Desk Voice Support.
- Additional Must To Have Skills: Proficiency in Mandarin and Chinese.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.

Additional Information:
- The candidate should have 1 year of experience in Service Desk Voice Support.
- The ideal candidate will possess a strong educational background in software/application/cloud tech support or a related field, along with a proven track record of providing exceptional support.
- This position is based in Cebu.
Minimum 1 year(s) of experience is required

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