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Application Tech Support Practitioner
Cebu City
Job No. atcp-1080541-s369523
Full-time
Job Description
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Qualifications
Summary:
As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and ensure the smooth running of our world-class systems.
Roles & Responsibilities:
- Serve as the ongoing interface between the client and the system or application, ensuring effective communication and understanding of client issues.
- Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.
- Maintain a high level of quality in all support activities, ensuring the smooth running of world-class systems.
- Collaborate with cross-functional teams to address client issues and provide timely and effective solutions.
Professional & Technical Skills:
- Required Skill: Proficiency in Infrastructure Monitoring.
- Additional Must To Have Skills: None
- Additional Good To Have Skills: Proficiency in Japanese.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Knowledge of ITIL processes and best practices.
- Experience in troubleshooting and resolving technical issues.
- Familiarity with cloud technologies and applications.
Additional Information:
- The candidate should have 1 year of experience in Infrastructure Monitoring.
- The ideal candidate will possess a strong educational background in software/application/cloud tech support or a related field, along with a proven track record of delivering exceptional support solutions.
- This position is based in Cebu.
Minimum 1 year(s) of experience is required