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Application Tech Support Practitioner

Mandaluyong City Job No. atcp-1074760-s373983 Full-time
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Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Qualifications

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Act as the primary point of contact between clients and the system or application, providing ongoing support and ensuring the smooth functioning of systems. - Utilize exceptional communication skills to accurately define client issues and interpret and design effective solutions based on deep product knowledge. - Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance. - Stay updated with the latest advancements in Contact Center Technologies Implementation, Contact Center Technology Operations, and Contact Center Strategy, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Required Skill: Expert proficiency in Contact Center Technologies Implementation. - Additional Must To Have Skills: None - Additional Good To Have Skills: Contact Center Technology Operations, Contact Center Strategy. - Strong understanding of system and application support, including issue identification, troubleshooting, and resolution. - Experience with client interfacing and exceptional communication skills. - Solid grasp of cross-functional collaboration and continuous improvement methodologies. - Ability to stay updated with the latest advancements in Contact Center Technologies Implementation, Contact Center Technology Operations, and Contact Center Strategy. Additional Information: - The candidate should have 7 years of experience in Contact Center Technologies Implementation. - The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. - This position is based in Manila. Minimum 7 year(s) of experience is required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

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