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Application Tech Support Practitioner

Taguig Job No. atcp-1066906-s381868 Full-time
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Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Qualifications

The QA agent is responsible for ensuring the quality of the team’s performance together with the QA lead. Be able to analyze data and trends to come up with process improvements. Review and audit closed tickets based on the QA checklist. Create daily, weekly, and monthly QA metrics, including the QA score, audit findings, and coaching notes. Set up weekly coaching sessions with agents to cover what went well, detailed markdowns, disputes and results of calibration with the client, and suggestions on how to address issues and markdowns and improve the team's QA performance. Analyze reports (e.g., trending issues) and make recommendations to address the issues. Establish a quality improvement process in the team. Be keen on details and confident in technical analysis (e.g., APIs). Strong technical skills, including experience with APIs. Excellent analytical and problem-solving skills. Strong communication skills. Minimum 1 year(s) of experience is required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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