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Application Tech Support Practitioner

Mandaluyong City Job No. atcp-1055430-s362205 Full-time
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Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Qualifications

Summary: As an Application Tech Support Practitioner, you will be responsible for providing Service Desk Voice Support to clients in Portuguese language. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide Service Desk Voice Support to clients in Portuguese language. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to resolve complex issues and provide timely solutions. Professional & Technical Skills: - Required Skill: Proficiency in Service Desk Voice Support. - Additional Must To Have Skill: Proficiency in Brazilian - Portuguese language. - Strong understanding of product knowledge and technical support. - Excellent communication and interpersonal skills. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have 1 year of experience in Service Desk Voice Support. - This position is part of the Software/Application/Cloud Tech Support job family group. - This position is based at our Manila office. Minimum 1 year(s) of experience is required

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

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