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Application Tech Support Practitioner

Mandaluyong City Job No. atcp-1049460-s351017 Full-time

Job Description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Qualifications

Summary: As an Application Tech Support Practitioner, you will be responsible for providing Service Desk Voice Support to clients in Spanish language. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide Service Desk Voice Support to clients in Spanish language. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Maintain exceptional communication skills to keep world-class systems running. - Collaborate with cross-functional teams to resolve complex issues and provide timely solutions. Professional & Technical Skills: - Required Skill: Proficiency in Service Desk Voice Support. - Additional Must To Have Skill: Proficiency in Spanish/ English language. - Strong understanding of product knowledge and technical support processes. - Experience in collaborating with cross-functional teams to resolve complex issues. - Excellent communication skills, both verbal and written. Additional Information: - The candidate should have 1 year of experience in Service Desk Voice Support. - This position is part of the Software/Application/Cloud Tech Support job family group. - This position is based in Manila. Minimum 1 year(s) of experience is required

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