DevOps Support Engineer
Who we are:
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Job Responsibilities:
A highly motivated and experienced DevOps Support Engineer with a proven track record in IT infrastructure, troubleshooting, and cloud computing is sought. Possessing deep technical skills across compute, GCP, monitoring, logging, and automation, this candidate excels at resolving complex issues and ensuring system stability. Proficient in data analysis and visualization, they effectively communicate technical insights to diverse audiences.
Technical Skills:
● Compute: Deep understanding of compute concepts, including virtualization, operating systems,
system administration, performance optimization, networking, and troubleshooting.
● GCP Expertise: Strong knowledge of GCP core services, including Compute Engine, IAM,
Networking (VPC, Subnets, Firewalls, Load Balancing), Storage (Cloud Storage, Persistent Disk),
and other areas related to the compute space.
● Monitoring and Logging: Extensive experience with cloud monitoring tools, ideally GCP Cloud
Logging and Monitoring, and familiarity with other industry solutions like Grafana, Prometheus,
Splunk, and/or others.
● Statistics: Understanding of descriptive statistics (mean, median, mode, standard deviation,
percentiles). Ability to interpret data distributions and identify outliers. Experience with time-series
analysis techniques (e.g., moving averages, exponential smoothing).
● Data Visualization: Proficiency working with visualizations (e.g., line charts, bar charts,
heatmaps) to represent system performance data. Experience with data visualization tools (e.g.,
Grafana, Tableau, Google Data Studio, Looker). Ability to communicate complex data insights
effectively to both technical and non-technical audiences.
● Operating Systems: Strong proficiency with Linux environments (e.g., RHEL, CentOS, Ubuntu).
Experience with Windows environments is a plus.
● Scripting & Automation: Experience with scripting (e.g., Bash, Python, PowerShell) for
configuration, troubleshooting, and automation. Understanding of API interaction and data
manipulation.
● DevOps & Automation: Experience with automation and DevOps concepts (CI/CD, IaC) and
tools (Terraform, Ansible, Jenkins, Cloud Build, Cloud Deploy).
● Networking: Solid understanding of networking concepts and troubleshooting (TCP/IP, DNS, BGP,
routing, load balancing, firewalls).
● Web Technologies: Familiarity with web technologies and troubleshooting (HTTP/HTTPS, REST,
SSL, Web Servers).
● Communication & Collaboration: Excellent communication and collaboration skills. Ability to
work effectively in a team environment.
Job Qualifications
● Broad IT Experience: 3+ years of experience in IT, including infrastructure, security, networking,
backup, storage, and/or virtualization.
● Troubleshooting Experience: 3+ years of experience in troubleshooting, diagnosing, and
resolving complex issues.
● Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills
for breaking down issues.
Certifications:
While no specific certifications are required for this role, demonstrating a commitment to professional
development is highly valued. The following certifications are considered a plus:
● Observability: Certifications and or training related to Monitoring (e.g., PCA, Splunk) or
cloud-native technologies (CKA, CNAD) are a positive indicator of understanding observability
principles and best practices.
● Cloud Computing: Any cloud-related certifications are beneficial, with Google Cloud Platform
certifications being particularly relevant. The Google Cloud Certified Professional certifications
(e.g., Cloud Architect, Cloud DevOps Engineer) are highly desired, while the Google Cloud
Certified Associate Cloud Engineer certification is also a valuable asset
What’s in it for you?
• You will be part of Accenture’s growing community of technology professionals, continually expanding to provide the best services to our clients.
• At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
• We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What we believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment
Taguig
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.