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Service Management

Job Location: Manila

Job Number: 976

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- Job description

Overall Purpose:
Use standard delivery tools and methods from the Accenture Delivery Suite to plan, monitor and control delivery for high-quality and predictable outcomes for programs, projects and/or managed services.

Responsibilities:
1) Control delivery of programs, projects and/or managed services
- Deliver desired business outcomes and/or service commitments through effective planning and execution
- Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs
- Prioritize and manage the scope of the assigned program, project or contracted service
- Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
- Manage issues and risks of the assigned program, project, releases or contracted service
2) Monitors delivery of programs, projects and/or managed services
- Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
- Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
3) Plan programs, projects and/or managed services
- Baseline the scope and estimate and plan the work
- Plan and manage resourcing/staffing within a globally sourced delivery model
- Strong project management skills with working experience on risk and issue management - Strong Problem Solving and Decision-Making skills - Good stakeholder management, with the ability to properly manage stakeholder expectations and escalations. - Can work well as part of a team; ability to work well across different levels and can also lead a group - Able to work independently and with minimal supervision - Good communication skills - Keen attention to detail - Working experience building/mobilizing reports in MS EXCEL. - Working experience working with VBA and Macro to automate reports.

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