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Service Management

Job Location: Manila

Job Number: 976


- Job description

Overall Purpose:
Use standard delivery tools and methods from the Accenture Delivery Suite to plan, monitor and control delivery for high-quality and predictable outcomes for programs, projects and/or managed services.

1) Control delivery of programs, projects and/or managed services
- Deliver desired business outcomes and/or service commitments through effective planning and execution
- Manage the delivery effort including change, demand and support of operations management within schedule, cost, quality, effort and SLAs
- Prioritize and manage the scope of the assigned program, project or contracted service
- Identify, understand and effectively manage milestones and dependencies across multiple stakeholders ensuring clear accountabilities and shared understanding of impact
- Manage issues and risks of the assigned program, project, releases or contracted service
2) Monitors delivery of programs, projects and/or managed services
- Monitors delivery performance and quality using metrics and status reporting and implement continuous improvements
- Supports the management of financials, contractual, and operational commitments in alignment with contract and original deal economics, as well as cost management targets
3) Plan programs, projects and/or managed services
- Baseline the scope and estimate and plan the work
- Plan and manage resourcing/staffing within a globally sourced delivery model
- Strong project management skills with working experience on risk and issue management - Strong Problem Solving and Decision-Making skills - Good stakeholder management, with the ability to properly manage stakeholder expectations and escalations. - Can work well as part of a team; ability to work well across different levels and can also lead a group - Able to work independently and with minimal supervision - Good communication skills - Keen attention to detail - Working experience building/mobilizing reports in MS EXCEL. - Working experience working with VBA and Macro to automate reports.

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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