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Operational Excellence

Job Location: Manila

Job Number: 970

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- Job description

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
• Assist organization in the creation, monitoring, measurement and analysis of standardized processes
• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
• Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
• Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
• Communicate to key management stakeholders on salient quality issues and business opportunities
• May lead or manage more junior staff on operational/delivery excellence team
• Review project processes and key deliverables, as part of the organization’s Quality Program and coach projects on resolving the assessment gaps for greater delivery excellence
• Coach projects in making significant improvements to their processes and work products.
• Document key recommendations in the project coaching and action plan
• Recommend and help implement strategies and actions to mitigate risks/solve issues
• Develop and manage Lean process management. Coach teams on Lean and Six Sigma concepts
• Network with external and internal service delivery specialists to share best practices
1) Bachelor's degree in any field 2) 8+ years of experience in quality. At least Six Sigma Green Belt Trained 3) Broad financial knowledge for budgeting, profit plan obtainment etc 4) Knowledge of lean concepts and process 5) Strong communication and presentation skills 6) Strong ability to influence 7) Ability to think and drive strategic initiatives across a large span of operations 8) Having had a stint in running large operations is preferred

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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