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Technical/Helpdesk

Job Location: Cebu

Job Number: 954

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- Job description

-Responsible for generating/writing, collating and delivering contractual reporting (including ad-hoc reporting) to
customer & service management teams as per the defined scope and schedule for the customer
-Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
-Incorporating automation to enhance report generation and maintenance of the automation scripts
-Graduate of any Bachelor’s degree preferably Computer Science or Engineering -At least 1 year relevant work experience (report production, technical writing, network performance analysis) -Knowledge of IP networking (including routing/switching, wireless LANs, WAN optimization), CCNA/CISCO certification or equivalent -Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc. -Good communications skills -Willing to work on a shifting schedule and on holidays as needed

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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