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Technical/Helpdesk

Job Location: Cebu

Job Number: 954

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- Job description

-Responsible for generating/writing, collating and delivering contractual reporting (including ad-hoc reporting) to
customer & service management teams as per the defined scope and schedule for the customer
-Providing support, analysis services to stakeholders (both internal and customer facing) for direct customer liaison, and escalating issues in time
-Incorporating automation to enhance report generation and maintenance of the automation scripts
-Graduate of any Bachelor’s degree preferably Computer Science or Engineering -At least 1 year relevant work experience (report production, technical writing, network performance analysis) -Knowledge of IP networking (including routing/switching, wireless LANs, WAN optimization), CCNA/CISCO certification or equivalent -Preferably with ITIL v3 foundation certification or other industry certification equivalent to CCNA, such as Juniper, Riverbed, etc. -Good communications skills -Willing to work on a shifting schedule and on holidays as needed

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