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Credit and Collections Level 2

Job Location: Manila

Job Number: 949

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- Job description

The Collections Specialist is responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting
1) Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes
2) Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required
3) Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required
4) Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client
5) Facilitation of customer support, service disconnect, litigation and/or legal enforcement
Graduate of any 4 year course, Undergraduate with relevant work experience are welcome to apply Excellent communications skills At least 1 year experience in Collections (BPO)

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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