Job Description

The IT Customer Service Associate provides first level support for resolution of customer’s incident.  Combines demonstrated technical qualities with exceptional customer service in daily responsibilities

Activities and responsibilities

Provide Level I or II support for End User applications and infrastructure, according to the approved Incident Management processes

Identify and report incidents, determine nature, impact and true extent of the incident, take required action and follow-up

Ensure service requirements reflect organizational needs and identify service modifications to improve efficiency

Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements

Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention

Work according to the Service Desk Job Aids


College graduate also accepting undergraduate with relevant BPO experience At least 6 months to 1 year of Technical or Service Desk in a BPO or Call Center. High level attention to details Fluency in English Skilled in using basic MS Office applications. Experienced in MS Excel. knowledge with computer peripherals (speakers, Printer, software and hardware issue management).

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All