Job Description

The IT Customer Service Associate provides first level support for resolution of customer’s incident.  Combines demonstrated technical qualities with exceptional customer service in daily responsibilities



Activities and responsibilities



Provide Level I or II support for End User applications and infrastructure, according to the approved Incident Management processes

Identify and report incidents, determine nature, impact and true extent of the incident, take required action and follow-up

Ensure service requirements reflect organizational needs and identify service modifications to improve efficiency

Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements

Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention

Work according to the Service Desk Job Aids
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Qualifications

College graduate also accepting undergraduate with relevant BPO experience At least 6 months to 1 year of Technical or Service Desk in a BPO or Call Center. High level attention to details Fluency in English Skilled in using basic MS Office applications. Experienced in MS Excel. knowledge with computer peripherals (speakers, Printer, software and hardware issue management).

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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