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Technical/Helpdesk

Job Location: Manila

Job Number: 947

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- Job description

The IT Customer Service Associate provides first level support for resolution of customer’s incident.  Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.

Activities and responsibilities

§ Provide Level I or II support for End User applications and infrastructure, according to the approved Incident Management processes
§ Identify and report incidents, determine nature, impact and true extent of the incident, take required action and follow-up
§ Ensure service requirements reflect organizational needs and identify service modifications to improve efficiency
§ Develops and maintains knowledge of customer and customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements
§ Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention
Work according to the Service Desk Job Aids
· College graduate also accepting undergraduate with relevant BPO experience · At least 6 months to 1 year of Technical or Service Desk in a BPO or Call Center. · High level attention to details · Fluency in English · Skilled in using basic MS Office applications. Experienced in MS Excel. knowledge with computer peripherals (speakers, Printer, software and hardware issue management).

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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