If you thrive on creating trusted relationships that provide opportunities to support and improve the lives of others, influencing and collaborating with others to drive change and improvements, we have a career opportunity for you!
The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities:
-Represent the customerâ€™s business impact
-Support the end to end problem resolution
-Problem identification against the case portfolio
As a trusted account team member, the IM owns the positive outcome for our Customerâ€™s Reactive Support Experience journey and develops the right insights for the account team to develop customer operational health conversations.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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