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Credit and Collections Level 2

Job Location: Manila

Job Number: 923

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- Job description

The Customer Service Representative is responsible for placing customer phone orders and providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products and procedures. The Representative is responsible for ensuring that the customer experience is exceptional by providing support with professionalism, friendliness and willingness to help. As an advocate, the Representative should be an expert in fashion and beauty products, designing wardrobes, understanding unique and individual styles and being current on all latest fashion trends.
• Must have a High School diploma; Academic degree, certification, or trade school experience in a relevant subject matter (e.g. Customer Service, Communications, Business Management) is preferred, but not required • Sales background preferred • Fashion forward and tech savvy ideal • Must possess strong communication abilities and listening skills in order to effectively communicate with customers and all levels of employees in the organization, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner • Must be able to process escalated customer inquiries by telephone, email, and live chat • Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict • Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy • Must be able to work a flexible schedule to meet the needs of the business during peak season and unanticipated heavy call volumes

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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