Job Description

• Manages and execute Order to Cash-Collection Helpdesk processes



• Support to maintain and improve service performance metrics reports, as required



• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions



• Provide quality, cost effective service while looking at ways to contribute to process improvement



• May provide ad-hoc analyses and summaries of information as requested



• Will handle combination of back office Accounting and Collections work



• Client calls, collection trace, cleaning-up of accounts



Qualifications

• Graduate of any four-year course • Voice with customer service experience is required • Relevant Order to Cash-Collection Helpdesk experience is preferred • Able to communicate well in English for verbal and written forms • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations • Experience in team interactions and facilitation • Detailed-oriented • Experience in any of skills below is preferred but not required: > Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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