Job Description

• Help the customers to create the cloud/application strategy and roadmap (which cloud, cloud vs on-prem) for contact center application transformations

• Build cloud operating model and act as an IT agility change agent

• Provide an impartial assessment of cloud technology vendor proposals

• Design & create strategic plans for cloud delivery (Project & Programme)

• Design & create the solution architecture for cloud contact center transformations with best practices (AWS Platform)

• Lead large scale transformations on AI enabled contact center / customer service opportunities especially with AWS platform

• Build and influence relationships, grow collaborative partnerships with clients

• Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture

• Support the creation of compliance and security approach for cloud inline with client’s industry

• Work with pre-sales teams to support the solutioning of Amazon Connect deals

• Manage performance of teams and identify performance improvement plans when required

• Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace

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Qualifications

• MBA and Graduate of bachelor’s degree in Engineering /Analytics • Minimum 10-15 years of experience in delivering software as service or platform as a service projects related to cloud CC service providers such as AWS, GCP or any other cloud solution • Exceptional customer management & people management skills • Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies. • Aware of one of the programming/scripting languages such as Node.js, Python, Java • Experience in building integration design of Amazon Connect platform with WFM, ServiceNow, AI platform and CRM • Experience in setting up cloud instances, account / users with security profiles and designing applications • Hands on experience with AWS cloud solutions services such as Lex, Connect, Kinesis, Redshift, S3, CloudFront etc • Good to have AWS Solution Architect – Associate/Professional certification • Location: Manila. Currently WFH but should still be open to travel abroad • Shift: Flexible schedule, Official: 8hrs/day

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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