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Testing Activation and Escalation

Job Location: Cebu

Job Number: 873


- Job description


• Manages day-to-day operations and is responsible in monitoring, tracking and reporting offshore team’s performance versus agreed SLA to client and engagement leads
• Manages client expectations and understanding of the contractual and commercial requirements for their area of responsibility
• Provides and implements business-focused solutions in fulfillment of contractual obligations
SR. TEAM LEADS • Graduate of any Bachelor’s degree • Undergraduates with the required relevant work experience are welcome to apply • At least 3 years supervisory experience in the BPO industry • Preferably with knowledge of IP routing protocols, Ethernet, ATM, DSL technology, CISCO or networking • Strong analytical, organizational and leadership skills • Good English communication skills • Willing work on a shifting schedule and on holidays as needed

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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