Job Description

•Participates in the action and strategic planning process that establishes annual objectives and goals for an organization

•Responsible for delivery on all contracts / SLAs

•Manages internal and external audit with processes and controls

•Responsible for the development of resources under his/her span

•Strong sense of personal stake and urgency in day to day management

•Ability to forge positive, objective relationships with Operations and Support teams

•Adapt, thrive and multitask in a demanding workplace while managing pressure, deadlines and conflicting and shifting priorities

•Appetite for challenges; driving projects, improvement opportunities, maturity models etc.

•Proficiency in basic arithmetic and statistical concepts and strong logical ability desired

•Must demonstrate perceptive, thorough and decisive approach to problem solving


•Bachelor's Degree holder

•Must have at least 10 years of experience in Workforce Management

•Must have at least 3 years of experience in Managerial role

•Must excellent communication and negotiation skills in coordinating with different functional heads / teams

•Provide Operations Director/Managers with input on possible resolutions and recommendations

•Provide solutions to escalated issues and updates on account SLA concerns

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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