Make decisions according to the defined Policies and Procedures
Identify improvement opportunities in work flow and suggest solutions
Pursues collection and resolution of past due customer accounts
Review Accounts Receivable aging report to determine status of collections and follows up on assigned past due accounts
Researches, analyzes, documents, and forward customer disputed items to the appropriate department, maintains follow-up until final resolution is achieved
Prepares status report of customer accounts with past due balances
Documents and initiates offsets and write-offs to be processed
Documents and processes customer refund request of credit balances
Excellent communication skills (written and oral) in Portuguese and English languages
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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