Job Description

• Fulfill customer requests from multiple channels accurately and on time, in compliance with the SLA. Continuously strive to satisfy and delight customers.

• Maintain data in the designated tool(s), create reports/deliverables and perform other defined tasks in support of operations processes.

• Follow documented procedures so that services are delivered consistently and correctly. Maintain process documentation so that it is clear, complete and up-to-date.

• Use service request management tools appropriately to record work activities.

• Review own work for accuracy and completeness.

• Manage own workload, prioritizing tasks to meet deadlines and quality expectations.

• Keep supervisor and teammates informed.

• Identify opportunities for process improvement.

• Take responsibility for personal skill development and career management

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

• Graduate of any Bachelor’s Degree • Must have at least 1 year of work experience in an Email shared service role • Experience with ticketing tools (Service Now CRM) • Transaction related experience • Good verbal and written communications skills • Proficient in MS Office Applications

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All