Job Description

• Fulfill customer requests from multiple channels accurately and on time, in compliance with the SLA. Continuously strive to satisfy and delight customers.

• Maintain data in the designated tool(s), create reports/deliverables and perform other defined tasks in support of operations processes.

• Follow documented procedures so that services are delivered consistently and correctly. Maintain process documentation so that it is clear, complete and up-to-date.

• Use service request management tools appropriately to record work activities.

• Review own work for accuracy and completeness.

• Manage own workload, prioritizing tasks to meet deadlines and quality expectations.

• Keep supervisor and teammates informed.

• Identify opportunities for process improvement.

• Take responsibility for personal skill development and career management

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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• Graduate of any Bachelor’s Degree • Must have at least 1 year of work experience in an Email shared service role • Experience with ticketing tools (Service Now CRM) • Transaction related experience • Good verbal and written communications skills • Proficient in MS Office Applications

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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