Job Description

- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment

- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

- Assist organization in the creation, monitoring, measurement and analysis of standardized processes

- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings

- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis

- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization

- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

- Communicate to key management stakeholders on salient quality issues and business opportunities

May lead or manage more junior staff on operational/delivery excellence team


• Bachelor's Degree holder

• Six Sigma Black Belt trained or Green Belt certified

• Must have an experience in Process Improvement

• Led VSM (Value Stream Mapping) initiatives

• Handled multiple Lean Six Sigma Projects

• With experiences in handling and leading automation projects using RPA tools (Automation Anywhere, PEGA, mini bots etc).

• Must have 5-7 years of Client & Project Management experience

• Must have experience and advanced skills in the following: o Cost Accounting o Metrics Definition and Management o Operational Excellence o Operations Management o Program and Project Management o QPI Processes and Tools o Risk Management o Service Management Framework Design and Implementation

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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