Job Description

-Executing service fulfillment Tier 1 activities based on the identified service level agreements (SLA) for a given function associated with the client’s products and services including back-office system data records management

-Providing support to the program or a defined set of programs by exhibiting and sharing knowledge on the enterprise, business system and industry assigned to

-Ensuring configurations meet customer expectations as well as industry and product standards

-Supporting customer activations and configuration adjustments as required for management acceptance testing

-Ensuring local configuration of network equipment (both customer premise and network) with direct supervision of Tier 2 Engineers using thorough routing concepts skill set including Cisco, Juniper, and Nortel and ADTRAN platforms.

-Performing service fulfillment activities for a given function with full supervision including:

-Learning and understanding the client’s products and services, navigational tools of all the applications needed in the processes

-Observing the SLAs and performance measurements assigned

-Participating and implementing operational maturity initiatives

-Escalating issues and seeking advice when faced with non-standard issues / problems

-Interacting largely with own workgroup but may interact with users around first line queries / requests

-Performing a variety of duties and accountabilities as business need dictates.


•Graduate of any course, preferably IT-related courses (ECE, Computer Engineering, IT)

•6 months to 1 year of work experience in a network support, network engineering, implementation engineering, NOC support/engineering or network IT support role is needed

•Excellent English communication skills (written and verbal)

•Knowledgeable in process diagrams, process-flow diagrams and detailed job documentations

•Proficient in Microsoft Excel and Access

•CCNA trained / certified is preferred

•Attention to detail

•Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job description

•Proactivity, flexibility and adaptability to changing work environments, task assignments and priorities

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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