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Incident Coordinator

Job Location: Manila

Job Number: 6795


- Job description

- Ensure all incidents and service requests are resolved by following the standard processes
     - Ensure regular case updates of all the ticket records
     - Provide coordination and calibration across all the delivery teams
     - Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
     - Adhere to the agreed service levels and ensure prompt and accurate resolution of problems / incidents
a. Degree in computer science, information systems or equivalent
     b. 2 years of relevant work experience
     c. Able to triage and identify ambiguous problem and incident for immediate coordination and resolution

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