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Incident Coordinator

Job Location: Manila

Job Number: 6795


- Job description

- Ensure all incidents and service requests are resolved by following the standard processes
     - Ensure regular case updates of all the ticket records
     - Provide coordination and calibration across all the delivery teams
     - Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
     - Adhere to the agreed service levels and ensure prompt and accurate resolution of problems / incidents
a. Degree in computer science, information systems or equivalent
     b. 2 years of relevant work experience
     c. Able to triage and identify ambiguous problem and incident for immediate coordination and resolution

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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