• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
• Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
• Work with the process owners to improve the end to end HR delivery processes
• Ensure integration of Services team with the Cross Business Service Delivery team and Field HR
• Serve as a main point of contact and manage relationships with stakeholder group and key individuals
• Resolve any escalated issues and risks
• Facilitate team work and process integration across the team
• Lead team of People Advisors and Client Account HR Leads as required
• Ensure career planning and development for employees
• Design and implement local employee
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