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Service Delivery Manager

Job Location: Manila

Job Number: 6293


- Job description

• Define / develop/ and implement ITIL process and governance structure around incident, problem and change management structure/ processes in the delivery unit.
     Establish policies, standards and plans based on industry standard methodologies viz ITIL, CMMI and ISO20000.
     • Attend client’s and projects Service management governance meetings.
     Prepare weekly monthly “service management” reports both for SLA compliance and efficiency improvement.
     • Ensure the organization meets its targets on delivery metrics
     • Enforce the need for continual improvement across all projects
     • Perform delivery excellence reviews on engagements to identify risks and issues early on
     • Coach and support projects in implementing delivery and management practices
1. At least 10 years IT experience
     2. Mandatory - ITSM certifications like ITIL Master or Expert,
     3. Exposure to ISO 20000, COBIT CMMI, ISO 27K will be advantageous.
     4 Good Excel analysis and Presentation or power point skills in Service management with metrics management or process optimization.

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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