Credit and Collections

Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes

RESPONSIBILITIES / AUTHORITIES:

Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required

Meet collection targets, and ensure agreed Service Levels are met or exceeded

Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required

Attend /support client meetings to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client

Assist in the preparation of management reports in line with client's and Accenture's requirements; provide collections statistics and reports

Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection

Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement

Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements

Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution

Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)