Job Description

Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes


Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required

Meet collection targets, and ensure agreed Service Levels are met or exceeded

Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required

Attend /support client meetings to discuss debtor performance and address issues as required

Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client

Assist in the preparation of management reports in line with client's and Accenture's requirements; provide collections statistics and reports

Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection

Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement

Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements

Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution

Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)


A college graduate Exceptional customer service attributes, particularly the ability to communicate in a concise, polished and professional manner and be able to demonstrate empathy and understanding. Ability to work collaboratively and effectively in a team, with colleagues and staff at all levels Good initiative, problem solving skills and ability to learn complex processes. Ability to work with a sense of urgency and a commitment to quality and first call resolution. Demonstrated computer, literacy and numerical skills

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All