Job Description

• Understand client Policies and Guidelines

• Make decisions according to the defined Policies and Procedures

• Identify improvement opportunities in work flow and suggest solutions

• Pursue collection and resolution of past due customer accounts

• Review Accounts Receivables (AR) aging report to determine status of collections and follows up on assigned past due accounts

• Research, analyze, document, and forward customer disputed items to the appropriate department and maintains follow-up until final resolution is achieved

• Prepare status report of customer accounts with past due balances

• Document and initiate write-offs to be processed

• Document and process customer refund request of credit balances

• Resolve account discrepancies and short payments

• Make timely recommendations of corrective action to be taken to resolve delinquency

• Recommend delinquent accounts for write-off or to be placed with outside collection agency for collection


• Graduate of Accounting, Finance, or Business course • Must have at least 3 years of experience in Order to Cash or Finance and Accounting • Knowledge of Billing procedures and Collection techniques (e.g skip tracing)

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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