Job Description

• Develop, maintain, and revise as necessary, quality audit processes/procedures in conjunction with the Client’s requirements

• Responsible for confirming and managing compliance with client quality auditing processes

• Manages and oversees timely completion of deliverables as required by the Service Level Agreements

• Implements and monitors proper use and accuracy of quality audit tools, performance trackers, and reports.

• Oversees creation of auditors’ error trend analyses and scorecards and assists auditors with immediate action plans to operations

• Reviews and assesses the continuous improvement initiatives/projects recommended by the Auditors and assists them in implementing, managing and measuring effectiveness.

• Together with the Quality Lead, conducts research, studies and/or data analyses to conceptualize and/or recommend proposals for improving individual and team quality performance.

• Acts as point of contact for drafting and updating client policies and procedures

• Retain skills in functional area of expertise through ongoing education, training and certification where available


• Bachelor's degree holder • Must have at least 10 years of experience in Quality Assurance under BPO industry • Must have at least 3 years Managerial experience • USRN license is an advantage • Knowledge of Six Sigma and Lean concepts and methodologies is an advantage

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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