•Understand and perform process lead role
•Assist processors with questions and problems related day to day transaction processing
•Assist the Team Lead in supervising the activities performed by the regular processing team within Manila Delivery Center
•Ability to provide assistance to the staff
•Actively seeks opportunities for Continuous Improvement initiatives.
•Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
•Escalates production issues to Team Lead as appropriate.
•Ensures all work is performed in accordance with SLAs and metrics.
•Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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