Service Delivery Lead (Health)
Manila
JOB NO. 1992
Job Description
• Operational point of translating client requirements into production floor activities.
• Internal contact for the overall management and productivity of the operation.
• Responsible for the management of specified supervisory teams, tracking of overall center efficiency, keeping updated on product and promotion information, providing client Program Management with updates on service provided, and identifying and tracking improvement and value-added opportunities
• Internal contact for the overall management and productivity of the operation.
• Responsible for the management of specified supervisory teams, tracking of overall center efficiency, keeping updated on product and promotion information, providing client Program Management with updates on service provided, and identifying and tracking improvement and value-added opportunities
Qualifications
• Graduate of any Bachelor's degree
• Must have at least 12 years' overall experience in BPO Operations
• Must have at least 5 years' experience in Managerial role
• Must have a background in Claims Management in a BPO set-up
• With Insurance process background (Outsources by international or local company)
• Handled 80-100 FTEs
• With profit and laws exposure and cost management
• With Project and Stakeholder management experience (includes transition of new scope / transition management)
• With basic Workforce Management experience
• Experience in handling Automation project is an advantage
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
Related Jobs
Philippines Manila
Corporate Mobility
Program, Project & Service Mgmt
Posted more than 1 month ago
Philippines Manila
Relocation Management
Program, Project & Service Mgmt
Posted more than 1 month ago
Philippines Manila
Sales Operations Senior Analyst
Program, Project & Service Mgmt
Posted more than 1 month ago
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
View All
Learn more about Accenture
Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All