Job Description

Responsibilities:  



Ensure ad-hoc/standard operational reports are delivered accurately/on time. Analyze designated performance measures/reports including financial, satisfaction and operational metrics. Perform root cause analysis (for example customer satisfaction surveys) where required.



It also includes:



• Support the overall industrialization agenda

• Set direction for overall measurement and reporting needs

• Drive Performance Analytics and Improvement, including analyzing the business data, creating internal benchmarking reports and white papers, and recommending process improvements and cost reductions in the business

• Produce monthly operational reports (e.g., SLA's, KPI's, 3X3's, Industrialization Dashboard, PMR, Headcount Forecast, LCM, Unit Level CDSR, utilization, etc.)

• Track and report OLA performance for organizations supporting the business

• Prepare reports and/or materials for within and across the business as well as for management and key stakeholders

• May also be required to provide ongoing management of data used for reporting

• Lead the development and management of initiatives associated with Measurement & Reporting

• Help define next generation reporting tools and processes

• Provide on-going leadership as required to direct reports with timely coaching and performance feedback

• Manage relationship with CIO, required for supporting of tools and infrastructure used for reporting

Ongoing maintenance and management of tools and infrastructure used by our customers and ourselves

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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Qualifications

Qualifications: • Years of Related Work Experience: 5-6 years • Graduate of any 4 year course with preference on IT graduates Must be proficient in the following: • Analytics Solution Architecture • Data Analytics and Interpretation • Metrics and Predictive Analytics • Operating Level Agreement • Operational Excellence • Operations Management • Proficient in SLA (Service-Level Agreement) Management Required Skills: SQL SSRS, SSIS, SSAS, .Net, MSBI, Good to have: Python, R, Tableau

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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