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Delivery Excellence Specialist

Job Location: Manila

Job Number: 1708


- Job description

The Continuous Innovation (CI) specialist is responsible and accountable for:
• Driving Continuous Improvement projects across Presales, I/O, Order Management, Provisioning, Activations, Bill Inquiry and service Assurance segments etc.

- Pull and co-relate data from various sources and derive key analytical insights from data analysis
- Perform/drive root cause analysis in collaborations with operations team, provide key actionable insights based on the root causes
- Work with the Operations team to implement the ideas and plug process gaps
- Create presentations to showcase analyses performed and insights derived
- Gather business requirements from Management and operational teams to create designs for developing tools in platforms like Excel, Tableau etc.
- Brainstorm and implement innovation ideas involving automation and mobility to improve efficiency and deliver client value
- Should be highly self-motivated and drive Projects to achieve Business Outcomes.
Skills and Competencies: • Any Graduate of a 3 year or 4 year course preferably an Engineering graduate in the field of Electronics & Communications or Computer Engineering, with proof of completion • Excellent verbal and written communication skills • Analytical skills in terms of deriving insights from available data • Intermediate to advanced Microsoft Excel and PowerPoint skills • Very good understanding of Enterprise Telecom domain • Effectively manage multiple parallel projects and provide high quality output • Basic Analytical Modelling skills (preferred) • Experienced in conducting effective meetings, town-hall discussions and presentations for client visits to the production floor • Highly organized; able to balance multiple and conflicting priorities • Builds effective and long-term relations with client and key stakeholders • Strong problem-solving and analytical skills: capable of inductive thinking, and applies lessons learned in the past to current situations and issues • Strong planning skills; able to manage multiple priorities and tasks • Thorough and keen to details; ensures quality of work; and identifies and alerts others of problems early. • Strong sense of ownership toward owns work and the takes opportunity to make a contribution beyond job description/role. • Out of box thinking and innovative mindset

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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