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Measurement and Reporting Associate

Job Location: Manila

Job Number: 1707

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- Job description

The Measurement & Reporting Associate will provide the delivery/incorporate business reporting and governance scope of services across clients such as change management, issue/problem management, governance, satisfaction surveys, performance reporting.

Responsibilities:

• Collaborate with Center of Excellence team members on reporting, change, and satisfaction survey capabilities
• Participate in ad-hoc area or global projects as required
• In charge of notification process for incidents
• Assessment and selection of incidents that should be addressed in problem management process
• Implement problem management process with contract teams, including preparing for and conducting post incident review meetings
• Review and analyze satisfaction surveys, summarize findings, work with contract service delivery team leads to determine remedial actions
• Work with supervisor on Service Definition Management projects
• Drive first draft of client facing and internal reports to final approval
• Amend metric gap and trending analysis based on client account knowledge
• Analyze operational reports and highlight points for ODAM and service delivery
• Bachelor’s Degree in any field - Business or Technology related preferred, but not required • Minimum of 1 year work experience in reporting, preferably in process management and/or service delivery operations • Knowledgeable with MS Excel • Experience in reporting on SLA metrics is an advantage • Project Management & Coordination experience is an advantage • Able to achieve customer satisfaction through a managed service framework • Good communication and organization skills • Adaptable to change • Effective collaboration and facilitation skills and/or experience • Adept in working across a heavily matrixed organization

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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