Analyze work volume patterns to determine trends<br/>
Create volume forecast and handle time forecast for interval, daily and weekly<br/>
Determine appropriate staffing levels needed to meet goals<br/>
Assess, simulate and act upon the impact and effect of forecasted volume, planned AHT, planned shrinkage, proposed staffing and other drivers to service level. <br/>
Responsible for managing an interval, daily and weekly staffing plan to ensure that the center is appropriately staffed<br/>
Administer shift bids across multiple sites and clients/lines of business<br/>
Develop and adjust employee schedules and rotations to meet the work volume demand on each day<br/>
Adjusts breaks, lunches, start and stop times on a daily basis based on Intra-Day reporting for each half hour<br/>
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