Job Description

• Actual work may involve voice/call work, depending on the assigned project or campaign.

• Perform data entry and research in various systems and tracking tools.

• Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially)

• Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate

• File, archive and retrieve documents (paper-based and electronic) using filing standards

• Review contents across multiple platforms, databases and applications. Decide accordingly based on acquired knowledge of the process or set guidelines.

• Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation

• Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external auditors

• Apply knowledge of processes and related systems to assist in identifying, assessing and resolving transaction issues/problems.

• Assess and resolve non-standard and standard issues or problems.

• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

• Work with the team to consistently meet the targets or metrics

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• Bachelor’s degree holder of any course - Experienced Workers preferred but fresh graduates are also welcome • Excellent written and verbal communications in English and Cantonese languages required • Skilled in MS Office Applications like MS Excel, Outlook, etc. • Experienced in using or navigating different systems, platforms, or user interfaces (web/desktop) • Willing to work on rotating/shifting schedule

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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