Job Description

•Executes process training to the Operations team and calibrates results across

•Standardizes and organizes training modules, and ensures to keep it updated aligned with the new releases in the process

•Manages knowledge transfer, material development and training delivery

•Develops and deploys skills matrix program and understands the need to upskill or cross-skill

•Creates, refines and delivers new hire on-boarding program (pre-process and process)

•Collaborates with quality team and management across site to identify operational deficiencies and develop Lean, solution oriented, measurable training

•Delivers dynamic trainings sessions across the project to a diverse learning audience

•Ensures effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities

•Manages multiple and high priority projects with competing deadlines

•Builds and maintains fruitful, beneficial relationships horizontally and vertically across organization

•Training Needs Analysis

•Training Design and Development

•Training Delivery

•Training Evaluation


•Bachelor's degree holder

•Must have at least 2 years of experience in Training and Development under BPO Operations

•Excellent communications skills

•Must have an experience in communication skills coaching

•Technical / customer service or its equivalent for a designated customer base

•Must be willing to go back on-site once recalled

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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