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Workforce Management (Voice)

Job Location: Manila

Job Number: 1556

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- Job description

Interact with stakeholders regarding intra-day performance and challenges; provide direction, guidelines and performance updates

Assess, simulate and act upon forecasted volume, planned AHT, planned shrinkage, proposed staffing and other drivers

Develop shift bids across multiple sites, clients and lines of businesses
Bachelor’s degree graduate At least six years in Workforce Management; four years supervisory/people management experience Highly knowledgeable in Capacity Planning, Forecasting and Scheduling

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