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Workforce Management (Voice)

Job Location: Manila

Job Number: 1556


- Job description

1) Run the Sales and Operations Planning and Capacity Management program for Health BPO across Philippines and other delivery locations.
2) Contribute to the cost management forum for Health BPO
3) Co-ordinate with Delivery leads, Operations leads, RMG, Finance and recruitment / HR for collating the demand / supply information
4) Create predictive models for S&OP (Sales and Operations planning ) and capacity planning (including forecasting, planning, scheduling and monitoring)
5) Collaborate with Central functions, delivery teams and operational excellence to run the cost management forum for Health BPO
6) Identify and recommend Cost and Capacity improvement opportunities
1) Commerce or engineering graduate 2) MBA preferred 3) 6 to 8 Years of experience in Planning and/or project management and/or financial management 4) 5+ Years of BPO experience 5) Problem solving attitude 6) Theory and application background on statistical and analytical tools and techniques 7) Strong knowledge of Performance management and/or Operational Excellence / Delivery Excellence 8) Comfortable and confident to communicate and negotiate with senior leadership

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