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Workforce Management (Voice)

Job Location: Manila

Job Number: 1556


- Job description

Interact with stakeholders regarding intra-day performance and challenges; provide direction, guidelines and performance updates

Assess, simulate and act upon forecasted volume, planned AHT, planned shrinkage, proposed staffing and other drivers

Develop shift bids across multiple sites, clients and lines of businesses
Bachelor’s degree graduate At least six years in Workforce Management; four years supervisory/people management experience Highly knowledgeable in Capacity Planning, Forecasting and Scheduling

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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