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Project Management

Job Location: Manila

Job Number: 1526


- Job description

The Service Management Senior Analyst conducts service reviews and manages the overall stakeholder relationship by ensuring that the service management framework is implemented in each functional team. This will include but not limited to conducting operations review, metric definition, metric reporting, conducting stakeholder satisfaction survey, monitor and responsible for escalation management and continous improvement.
* Bachelors degree preferably business / commerce, engineering, or information and technology management. * Minimum of 3 years of experience in operations review, service management, operational or delivery excelence, or quality assurance role in an IT, outsourcing, or shared services industry. * May be required to commute to other Accenture Philippines buildings/locations to provide infrasturcture services. * May be required to render overtime and work on shifting schedule as necessary.

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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