Job Description

• Monitor and review the assigned portfolio to ascertain the status of accounts and actions required

• Perform credit analysis, monitor and analyze customer credit information, risk profile, account balances and payment history

• Review orders on hold and release after approval receipt

• Contact customers via email or phone to collect the outstanding receivables or amounts for orders on hold and attempt to close the actions with a promise of payment;

• Follow up on the broken promises to pay

• Prepare and dispatch dunning letters and account statements as per the defined collections strategy

• Maintain accurate records of all collections actions in the systems

• Receive disputes and deductions, review completeness of information / documents and follow up with customers in case of missing or need for additional details

• Record accurate details of disputes and deductions in the system, research validity following defined procedures and route to the relevant departments for final resolution or approval

• Review customer accounts, investigate credit items and submit for clearing, match off, in line with the defined procedures

• Support the resolution of queries and issues following RACI: missing invoice copies, short payments etc

• Interact with Accenture teams and Client teams to speed up the resolution of pending items (cash application, orders on hold, dispute resolution etc.)


• Fluent in English and Korean Having the following skills is a plus: • Can write business/formal English and Korean • Knowledgeable in Microsoft Office • Experience in working in SAP and related Order to Cash modules is an advantage Experience in Credit & Collections or other Order to Cash sub process is an advantage

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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