Job Description

Overall Purpose:

Timely communication of the credit approval and discount requests of the customers as part of the order fulfillment process.

Timely order fulfillment of customer orders placed through sales representatives in Microsoft stores.

Duties and Responsibilities:

Store/Online Business Desk

• Action on the order requests placed by the customers through the online channels including tele callers

• Handle customer inquiries and disputes

• Timely order fulfillment of the placed orders


•Prior experience of handling order to cash processes and order anagement experience •Prior experience in SAP or any ERP system •Good accounting skills •Proficient in MS Office including MS Excel and Word •Good analytical capability •Should be capable to take initiatives •Result oriented/focused on achieving goals •Strong and a good team player •Should be capable to coach and mentor team members •Good decision making skills •Excellent English communication skills - both verbal and written •Able to read and write simplified Chinese characters

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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