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Operations Management

Job Location: Manila

Job Number: 1488


- Job description

Manage delivery of all space management related services (e.g. project or group seat allocations, space allocations, workspace hoteling, conference room bookings, etc), with the primary focus on achieving optimal seat and space utilization, service delivery efficiency, first-time quality and overall continuous process improvement.
• Manage day-to-day operations using Operational Excellence methodology.
• Prepare and analyze complex reports/information, provide analytics and insightful/actionable recommendation to improve end-to-end processes.
• Act as a point of contact for customer escalations and moderately complex stakeholder concerns
• Manage numerous, complex projects requiring high level capabilities with minimal supervision
• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
• May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
• May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
• Identify and assist with development of support materials for team use, e.g., training manuals, role aids, and views in databases
• Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)
4 year College Degree With experience on the following: • Operations Management • Workplace Services/Capacity Planning • Contract Management With experience on any seat utilization tool (ex. Centerstone) Facilities Supervisor with focus on seat capacity planning/OPEX/CAPEX Capacity Planner/Resource Planners in BPO industry can be considered

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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