Job Description

Training Needs Analysis

•Work with the operations, training, and quality teams to identify performance gaps related to communication skills

•Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

•Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test design

•Identify other non-traditional performance improvement initiatives

Training Delivery and Communication Coaching

•Deliver capability development programs to employees such as coaching and training

•Provide floor support and communication coaching to all employees including support team members

•Develop communication assessment tools in line with project’s goals/metrics

•Proactively develop activities or modules to supplement existing programs or initiatives

Training Evaluation

•Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators

•Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews


•Bachelor’s degree holder •Must have at least 3 years of working experience in Training and Development in a BPO industry •Instructional Design or Content Development skills and experience •Experience in communications skills coaching •Must be willing to go back on-site once recalled

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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