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HR Business Partner (BPO)

Job Location: Manila

Job Number: 1340


- Job description

Coach line managers and career counselors, enable them to guide employees, facilitate engagement, people programs and activities. Provide advisory support to executives. Manage employee life cycle activities i.e. employee orientation, integration and engagement activities, annual Performance Achievement PIP and associated compensation processes. Develop and execute employee satisfaction initiatives. Handle employee concerns and queries by promoting HR contact center as first point of contact.

Key Responsibilities
• Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes
• Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce
• Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.
• Work with the GU CoE Interlock process owners to improve the end to end HR delivery processes
• Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU
• Serve as a main point of contact and manage relationships with stakeholder group and key individuals
• Resolve any escalated issues and risks
• Facilitate team work and process integration across the team
• Lead team of People Advisors and Client Account HR Leads as required
• Ensure career planning and development for employees
* College degree * Preferably with MBA or other Post-grad degree * At least 10 years total HR experience and has exposure to at least 2 competencies of HR discipline: • Performance Management • Employee Relations • Labor Relations • Talent Management • Capability Development • Recruitment • Compensation and Benefits * Experience in Resource Management / Staffing / Scheduling

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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