Job Description

• Overall responsible in operations management

• Monthly reporting on volumes, SLA’s and contracts passing quality review

• Proactively communicating issues and status regularly with Business Operations

• Complies with and fully understands metrics related policies and requirements

• Complies with and fully understands Operations Model related policies and procedures

• Provide insightful analytics & recommendations to improve service quality, efficiency & cost

• Develop and maintains positive relationships with clients on escalated issues. Responds to problems in a tactful & expedient manner.

• Train establish & instill Operational Excellence work style and mindset among team members.

• Drive process improvements & project manage initiatives.

• Develop people, provide guidance and coaching to Team Leads, QA Analyst/Senior Analyst

• Provides support according to BCP Strategy.

• Plan implement and monitor costs, which should always be within planned budget.


• Graduate of Bachelor’s Degree • Requires 7 years of experience in admin task role in an IT, outsourcing, or Shared Services industry with five (5) years people management experience handling minimum of 30 people • Willing to be assigned to different Accenture Manila offices (Eastwood, Cubao, Boni, etc.) • Amenable to work in Mid-Shift or Day-Shift schedule

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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