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Quality Assurance

Job Location: Manila

Job Number: 1318


- Job description

Roles and Responsibilities:

1. Perform contract summary reviews and process audits to reinforce contract provisions for optimum process and/or vendor management.

2. Train, establish and instill Operational Excellence work style and mindset among outsourced vendors’ representatives, supervisors and account manager.

3. Develop and maintain positive relationships with clients on escalated issues. Resolve issues in a tactful and expedient manner.

4. Provides insightful analytics and recommendation to improve service quality, efficiency and cost.

Carry out any other duties within the defined scope of facilities that may be assigned from time to time.

* College Graduate preferably in Accounting or Management. * At least 4-5 years of experience in quality assurance (process audit) or internal audit role in an IT, Outsourcing, or Shared Services industry. * Experience on project management, operational excellence, delivery excellence, process documentation, reporting and analytics

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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