Job Description

Job Description:







The Corporate Security System Support Specialist will provide operational support to Accenture’s enterprise access control system and architecture to support the global life safety and security program. S/He will own and manage issues that have been escalated from Level 1, directly in support of newly configured server environments.







Responsibilities:







• Monitor support requests per defined processes and demonstrate a customer focused mindset



• Act as a global access control system expert



• Work with and support local Workplace safety and security teams



• Manage version upgrades, patching, change management, hardware configuration updates and governance



• Manage issues relating to day to day operations - maintenance and support



• Reactive support activities, ticket triage, escalations, etc.



• Application related issues (impacting an individual asset, single site or multiple sites, with limited impact to core business activities)



• Day to day monitoring of activities within a specific site or region and event driven alarm related activities




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Qualifications

• Graduate of any Bachelor’s Degree course • Must have 5 years + experience in physical security • Must have 3 years + providing end user support • Must have 1 year + CCure Admin experience • Experience with Enterprise Security Systems and ticketing systems • Extensive experience with SQL databases and Active Directory • Knowledge and experience with general IT architecture • Able to assess reported issues and rectify • Excellent communicate skills • Knowledge of the Microsoft office products Inc. Excel, Outlook, Skype • Must be flexible with non-standard working hours for conference calls

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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