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Customer Service Representative

Job Location: Manila

Job Number: 1189

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- Job description

• Advocating for and promoting the leading energy provider by delivering exceptional quality customer service to new and existing customers.
• Identifying opportunities to grow customer base through transferring potential new customers/accounts or retaining existing customers to the Inbound Sales team.
• Keeping customer at the center of the consultant’s thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues and managing exceptional cases or complaints effectively
• Responding to customer enquiries across all fuel, product and enquiry types for the consumer segment through a variety of communication channels.
• Delivery of an exceptional customer experience through efficient, effective and accurate identification, processing and resolution of customer issues which results in first contact resolution; educating to prevent future issues or transferring the customer to the relevant department.
• Positively contributing to the Customer Services culture through active participation and support of the team’s vision and contribution to Retail wide objectives and initiatives.
• Keeping abreast of changes and taking responsibility for personal development by leveraging feedback, information and coaching opportunities to support improvements.
• Ensuring all sales practices meet industry regulatory requirements and company's internal policies as a minimum standard.
• Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a customer service role • The ability to work in a dynamic fast paced environment and display resilience and a positive attitude. • Results orientated with ability to meet targets. • Exceptional customer service attributes, particularly the ability to communicate in a concise, polished and professional manner and be able to demonstrate empathy and understanding. • Ability to work collaboratively and effectively in a team, with colleagues and staff at all levels • Good initiative, problem solving skills and ability to learn complex processes. • Ability to work with a sense of urgency and a commitment to quality and first call resolution. • Demonstrated computer, literacy and numerical skills

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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